Return & Refund Policy

Last Updated: September 16, 2026

At Elmoriva, operated by GENTRYA LLC, customer satisfaction is our priority. We aim to provide reliable products and a smooth shopping experience.

If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return Requirements

To be eligible for a return:

• The product must be unused and in its original condition.
• The item must include original packaging and accessories.
• Proof of purchase must be provided.

Returns that show signs of use, damage, modification, or improper handling may not be accepted.

How to Request a Return

Please contact our customer service team:

Email:
mouse@elmoriva.store

Please provide:

• Order number
• Customer name
• Product information
• Reason for return
• Supporting photos if necessary

Our team will review your request and provide return instructions.

Refund Processing

Once the returned item is received and inspected, we will send confirmation regarding your refund status.

Approved refunds will be issued to the original payment method within 5-10 business days.

Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

Certain items may not qualify for refunds, including:

• Products damaged by customer misuse
• Items without original packaging
• Clearance or final-sale products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will evaluate the issue and provide an appropriate solution.